FAQs about Online Cake Order and Delivery
Yes, we accept customisation for certain products subject to time and feasibility constraints. Kindly leave us a message via our store's contact form or social media profiles regarding your desired customisation. We will advise you accordingly.
Kindly leave us a message via our store's contact form or social media profiles, indicating:
- The products and quantities required.
- The turnaround time.
- Your contact details.
Once payment has been processed, you will not be able to amend or cancel your order. Kindly ensure that your order is accurate before making payment.
We accept PayPal and all major credit cards, including Visa, MasterCard, and American Express (AMEX). You can also arrange to make payment via PayLah! and PayNow.
No, we do not provide cash on delivery service.
All prices are displayed in Singapore Dollar (SGD).
No, we do not charge Goods and Services Tax (GST).
Yes, self-collection or pick-up is encouraged! Kindly WhatsApp us at +65 8749 3677 to let us know what time to expect you. Please include your Order No. Our pick-up address is 87 Zion Road S160087. We are diagonally across from Great World City. As we are a home-based business, our current address is a residential location.
Delivery service is only available for valid residential and commercial addresses within mainland Singapore and Sentosa. We do not accept deliveries to restricted areas, including Jurong Island, Changi Cargo Complex, port terminals, offshore islands (excluding Sentosa), and military camps. We also do not deliver to the Central Business District (CBD) and Marina areas. We reserve the right to decline any delivery if the address provided is invalid, inaccessible, or part of a restricted area.
Delivery charges vary depending on how far your shipping address is relative to our dispatch location (87 Zion Road, S160087). They will be displayed to you on the Checkout page.
We work with an external logistics provider, who in turn determines the final delivery charges.
The general guidelines for delivery fees are as follows, subject to the discretion of our logistics provider:
- Zone 1: 0 to 4km – $8
- Zone 2: 4 to 8km – $12
- Zone 3: 8 to 13km – $14
- Zone 4: 13 to 20km – $18
- Zone 5: Above 20km – $20
To thank our customers for their support, we are absorbing part of the delivery charges for large orders. Customers who make purchases of $72 and above in a single order can enjoy these discounted delivery charges:
- Zone 1: 0 to 4km – Free
- Zone 2: 4 to 8km – Free
- Zone 3: 8 to 13km – $3
- Zone 4: 13 to 20km – $5
- Zone 5: Above 20km – $8
No, we are only able to make local deliveries.
We can only accept requests for refunds in the event of either circumstances:
- If you do not receive the correct order.
- If we are unable to fulfil your order.
- Refunds will be assessed on a case-by-case basis.
No, we do not provide exchange or return due to food safety and hygiene concerns.
Kindly check the condition of the delivered product before acceptance. We do not take responsibility for any product that is damaged after acceptance. If the product you received is damaged at the point of delivery, contact us via our store's contact form or social media profiles. We will do our utmost to make alternative arrangements for you.
It depends on the product, flavour, and storage condition. We recommend that you consume the product as soon as you have received them. Kindly refer to the product page for our safety guidelines on consumption and storage.
Kindly refer to the product page for our safety guidelines on care and storage.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.
- Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device